Lifeline is a personal emergency response system which provides access to immediate assistance 24 hours a day, 7 days a week. Use a Lifeline personal help button to request assistance for medical needs, injuries, emergency situations, or other safety concern issues in or around your home.

Why Choose Lifeline?

  • Offers prompt assistance 24 hours a day, 365 days a year to Immediate Assistance.
  • Voice Contact with Highly Trained Professionals at the LIFELINE Monitoring Center
  • Individual Care Plans Developed and Based on Subscriber Needs
  • Recommended by doctors, nurses, and other professional caregivers.
  • Provides peace of mind that you and your loved ones deserve, enabling you to continue to live independently in your own home.

Why Choose Jewish Family Service of New Orleans as Your Lifeline Supplier?

  • Fast, local, personal service to get you started right away
  • Equipment inventory is locally managed for updates, replacements and repairs
  • Monthly Testing Reminders to test equipment from our Local Volunteer Program
  • Community Outreach Education for Seniors or Groups
  • CEU Presentations Available for Healthcare Professionals
  • Community Liaison Services Available for Additional Questions or Assistance

To learn more about JFS’s Lifeline Services, call (504) 831-8465.

How it Works

The Lifeline medical alert service provides fast access to help in the event of a fall or other emergency. The process is simple: just choose a service, call to have your communication device installed, and rest assured that you’ll have help if you need it.

Three Easy Steps to 24-hour Support


JFSGNO offers three levels of service, both with full access to Lifeline’s 24-hour Response Center:

Basic Service (Monthly charge, no contracts)

  • In the home coverage
  • Help button may be worn on a neck pendant or wristband
  • This system requires the client push the help button anytime assistance is needed
  • Two-way voice communication unit

Auto Alert Service (Monthly charge, no contracts)

  • In the home coverage
  • This help button is available only as a neck pendant
  • This button has Fall Detection embedded in it. If a fall were to occur a help signal will be detected by the auto alert feature, or manually push the button to get assistance
  • Two-way voice communication units

Go Safe Service (Monthly charge, no contracts, one-time device fee)

  • Home or away from home, GPS provides support to detect help signals
  • This help button is available only as a neck pendant
  • This button has Fall Detection embedded in it. If a fall were to occur a help signal will be detected by the auto alert feature, or manually push the button to get assistance
  • Two-way voice communication through both unit and button


Once your information is received and an appointment has been established, our technicians will come to your home and install a simple, high-quality communication device to connect you with a Lifeline Response Center.


Of course, the goal in independent living is to avoid falls or other emergencies, but it can be stressful to know that even a momentary loss of balance can precipitate a fall. With Lifeline, you’ll get the peace of mind that comes with knowing that help is in reach should you need it. The process for getting help is fast and easy:

  • Summon help. Simply press your Help Button to connect to Lifeline’s 24/7 Response Center through your communication device. Lifeline with AutoAlert will automatically place a call if a fall is detected, even if you’re disoriented, immobilized, or unconscious.
  • Hear a reassuring voice. A Lifeline Response Associate will access your profile and respond quickly to the incident to get you the help you need.
  • Know that help is on the way. The Lifeline Associate will contact a neighbor, loved one, or emergency services based on your needs and will follow up to confirm that help has arrived. Emergency responses will be set up the way you want them, with family or emergency services called first.

Lifeline JFS New Orleans F.A.Q

What geographic region does Lifeline from Jewish Family Service New Orleans provide?
JFSGNO provides Lifeline medical alert services to all Greater Metropolitan New Orleans communities.

How long will it take to get Lifeline started?
In most cases, Lifeline can be installed within 1-2 business days. The installer will walk you through the process of making a call for help: Simply activate the button to reach the response center for help.

How hard is it to install the Lifeline equipment?
Lifeline service comes with installation of the choice of communication device that best fits your needs. A local technician will install your communication device and will explain/demonstrate how easy your signal to the monitoring center will be.

How will I know if my equipment needs servicing?
Our local JFS office receives alerts and reports if any equipment needs are present. Help button, battery updates and communication units needs are all handled locally. Our volunteer “monthly reminder” to test your button also assures the unit and accessories are functioning.

Will Lifeline work from anywhere in the house?
In general, you can use the Help Button to call for help from anywhere in or around your home, although the range varies depending on your home’s construction and distance from the communication device.

Is Lifeline Waterproof?
Buttons are 100% waterproof and therefore designed to work in the shower or bath. This is demonstrated at the time of installation.

How much does Lifeline cost?
Pricing for Lifeline is on a month to month fee basis with no contracts. The overall costs will be based on your lifestyle needs and equipment.

Can I get Lifeline for a local parent or loved one if I live out of town?
Many of our clients have service arranged by relatives who live out of town. If the installation occurs within New Orleans communities, it doesn’t matter where the contract holder lives.

Do you provide Lifeline services to seniors or others living in assisted living facilities?
Yes. JFSGNO provides Lifeline services to individuals living at home, in senior centers, or in assisted living facilities. Lifeline provides an extra measure of security for those who receive some assistance but who do not have someone always caring for them.

What is the difference between Lifeline and Lifeline with Autoalert?
Both services will connect you to assistance if the Help Button is pressed. Lifeline with AutoAlert provides an extra level of protection by placing a call automatically if it detects a fall, even if you’re immobilized or otherwise unable to press the button. Lifeline is the ONLY medical alert supplier provider that integrates this capability into a pendant-style Help Button. Lifeline with GoSafe also has an Autoalert feature.

Contact us for more information about JFS’s Lifeline Services or call (504) 831-8465.